Delivery
We deliver to UK addresses using tracked Royal Mail services. The available service, price and estimated delivery window are shown in Stripe Checkout before you pay. Delivery can be free where the order meets the threshold shown in the shop. Higher-value orders use Special Delivery for appropriate compensation cover.
Delivery estimates are not guarantees unless the Checkout option expressly says so. We will contact you if an order cannot be dispatched within the promised period.
Changing or cancelling before dispatch
Contact us as soon as possible with your order reference. If the order has not entered dispatch, we will try to cancel it and refund the payment to the original method. A checkout that was closed before payment is automatically reconciled with Stripe before its reserved stock is released.
Your 14-day cancellation right
For most online purchases, you can tell us that you are cancelling within 14 days after the goods are delivered. You then have another 14 days to return them. You do not need to give a reason.
Send the cancellation request to the customer-service email below and include your order reference. We will provide the return instructions and returns address.
Cancellation form
You can copy and complete this form and send it by email or post to the seller below. Using this form is optional; a clear statement that you wish to cancel is enough.
To: Marius Urbelis, trading as Aura Cards; 3 Pennywell Place, Edinburgh EH4 4FT, UK; auracardstcg0@gmail.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
- Goods and order reference:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s), only if this form is sent on paper:
- Date:
Delete whichever wording does not apply.
Condition of returns
You may inspect an item as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and condition. Please return cards and sealed products securely in the packaging and protection supplied where possible.
Unless an item is faulty, damaged or not as described, you are responsible for the direct return postage cost. Use a tracked service and retain proof of posting.
Refund timing
We will issue an eligible refund within 14 days after receiving the returned goods, or after you provide evidence that they were sent back, whichever is earlier. The refund includes the standard outbound delivery charge; any extra amount paid for an upgraded service does not have to be refunded. Refunds go to the original payment method.
Faulty, damaged or misdescribed goods
Your statutory rights are separate from the cancellation right above. Contact us promptly with the order reference and clear photographs where useful. If the goods are faulty, damaged in transit or not as described, we will arrange an appropriate repair, replacement, price reduction or refund and cover reasonable return costs where the law requires it.